3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You''ll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches and JUNOS SolarWinds Active Directory Windows Servers