Case Manager As a Case Manager within the Mortgage Underwriting Team, you will act as a key point of contact for mortgage brokers, supporting new business enquiries and ensuring all applications are accurately packaged before being submitted for underwriting review. You will play a critical role in maintaining service standards, improving application quality, and helping to deliver efficient lending decisions.Key ResponsibilitiesBroker Support and CommunicationApplication Packaging and Pre-UnderwritingPipeline ManagementQuality and ComplianceSkills and ExperiencePrevious experience in a mortgage, financial services, or underwriting support roleStrong understanding of mortgage products and lending criteria (desirable)Excellent communication skills, particularly over the phoneHigh attention to detail and strong organisational skillsAbility to manage multiple cases and work in a fast-paced environmentCustomer-focused mindset with a proactive approach to problem-solvingKey CompetenciesRelationship building and stakeholder managementAttention to detail and accuracyTime management and prioritisationProblem-solving and initiativeTeam collaborationDue to the high volume of applications we receive, if you have not heard from us within two weeks of applying, please assume your application has unfortunately been unsuccessful on this occasion.