Role: 2nd Line Service Desk EngineerLocation: Sevenoaks, Kent (Office Based) Salary: £35,000 per annumBenefits: Private healthcare Our client is a well-established Managed IT Service Provider based in Kent, supporting a loyal client base across South-East London and the South-East. As they continue to grow, they''re looking for a 2nd Line Service Desk Engineer to join their support team, working closely with 1st Line and reporting into the Technical Services Manager.This is a great opportunity for someone who enjoys variety - from day-to-day troubleshooting and customer support through to hands-on project work such as infrastructure refreshes, migrations, and virtualisation. The Role Provide 2nd line technical support for customers'' hardware and software, resolving issues escalated from 1st Line Answer customer calls and log support tickets when other resources are stretched Respond to alerts from monitoring systems to deliver proactive maintenance and support Support and mentor 1st Line Engineers with ticket escalations and queries Create and maintain detailed documentation of client environments and processes Provide on-site support and install/maintain equipment at client sites when required Work on projects such as infrastructure refreshes, disaster recovery, migrations, and virtualisation, both remotely and on-site What We''re Looking For A minimum of 18 months'' experience within an MSP environment Excellent understanding of Windows Desktop and Server environments ..... full job details .....