Desk Based Account ManagerLocation: Stoke-on-TrentSalary: 28,000 + bonusHours: Full Time, Monday to FridayAn exciting opportunity has arisen for an experienced Desk Based Account Manager to join a growing organisation.Key ResponsibilitiesManage a portfolio of customer accounts and be the main point of contact for day-to-day queries and support.Build strong relationships with customers, gaining a clear understanding of their business needs and objectives.Deliver a high level of customer service and ensure client expectations are consistently met.Work closely with internal teams to ensure smooth service delivery and resolve any issues efficiently.Identify opportunities to grow existing accounts through additional services and commercial opportunities.Support contract renewals, account reviews and pricing discussions.Monitor account performance, analyse KPIs and provide recommendations for improvement.Produce regular reports, track trends and investigate any service-related issues.Liaise with customers regarding future demand, forecasts and upcoming activity.Coordinate with operational teams to ensure adequate resources and capacity are in place.Maintain accurate customer records using CRM systems and ensure all account activity is logged correctly.Support the onboarding of new customers and ongoing account development.Skills and ExperiencePrevious experience within Account Management, Customer Success or a customer-facing role.Strong relationship-building skills with the ..... full job details .....