The Customer Service Advisor role in the Technology & Telecoms industry involves providing exceptional support to customers, ensuring queries are resolved efficiently and effectively. Based in Horsham, this permanent position is ideal for individuals who excel in delivering high-quality service.

Client Details

The employer is a small-sized company within the Technology & Telecoms industry, known for its focus on innovation and delivering excellent customer solutions. With a dedicated team, they are committed to supporting their clients and fostering a professional environment.

Description

• Respond to customer inquiries via phone, email, and online platforms in a timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process.
• Maintain detailed and accurate records of customer interactions and feedback.
• Identify opportunities to improve customer satisfaction and escalate as necessary.
• Support the sales team by providing necessary information and assistance.
• Ensure compliance with company policies and procedures during customer interactions.
• Proactively contribute to team goals and objectives.

Profile

• Strong communication and interpersonal skills to handle customer interactions effectively.
• Proficiency in using computer systems and relevant software.
• Ability to manage multiple tasks while maintaining attention to detail.
• A proactive approach to problem-solving and resolving customer concerns.
• Experience in a customer-facing role, preferably within the Technology & Telecoms sector.
• A customer-focused mindset with a commitment to delivering excellent service.
• Ability to work collaboratively as part of a team in a fast-paced environment.
• Must drive due to location

Job Offer

• Permanent position with opportunities for growth and development.
• On-site parking for added convenience.
• Supportive company culture within the Technology & Telecoms industry.