Permanent - Full Time - 40hoursWe are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.In this role, you will manage all aspects of the customer journeyfrom prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintainaccurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we''d love to hear from you.BenefitsHolidays - 26 days + ability to purchase additional holidayAnnual bonus linked to company performancePrivate medical insuranceLife AssurancePensionDigital GP and Employee Assistance Programme (EAP)Sharesave schemeAccess to our discount portal, LifeStyle HubAs an Investors in People Gold award employer, Lovell is the UK''s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery o