Junior Applications Engineer £30,000 - £35,000 SandiacreRole Overview We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years'' experience to join our team as a Laser Service and Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls and diagnosing problems remotely - Working in our factory to commission new laser machines and support production and process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required - When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment - Commission new machines in the factory: setup, calibration, acceptance testing, handover to production - Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes - Collaborate with production and manufacturing teams to support process development for both current and future product lines - Actively