Position: Service Desk Technician Location: Oxford (Hybrid working, 3 days per week in the office, 2 days working from home) Salary: £26,437 - £43,519 per annum (dependent on experience) Hours: Monday - Friday (09:00 - 18:00) Experience: IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician The Opportunity Thompson and Terry Recruitment are delighted to be working with our long-standing client, who are looking to recruit a customer-focused and enthusiastic Service Desk Technician to join their growing team. As a Service Desk Technician, you''ll be the first point of contact for all clients, providing professional and reliable technical support to businesses across the UK. You''ll help diagnose and resolve technical issues, manage support requests through our Service Desk platform and ensure customers receive an excellent support experience. This is a varied role, where you''ll work with a broad range of technologies, assist with software and hardware deployments, support end users and collaborate with colleagues to deliver exceptional service. The successful Service Desk Technician will be a strong communicator, and always looking to expand their skillset. With structured training programmes, fully funded certifications and a clear progression framework, you''ll have the opportunity to continuously develop your technical knowledge, increase your responsibilities and progress your career ..... full job details .....