We''re looking for an IT Systems andamp; Support Engineer to provide friendly, effective support to users across the business via email, phone, remote assistance, and deskside. You''ll be helping both internal staff and external clients, so clear communication, patience, and attention to detail are key. This is a varied role covering troubleshooting, administration, and continuous improvement across our systems and processes. This role will be onsite 3/4 days a week at my clients office.What you''ll be doingSupporting users with hardware, software, and network issuesMaintaining systems including Cisco Meraki, Active Directory, Entra ID and M365Creating and updating configuration and process documentationManaging and improving the starter, leaver, mover processCarrying out scheduled health checks on user equipmentAssisting with server administration and scheduled tasksMaintaining asset registers across multiple sitesSupporting compliance activities and monitoringEnsuring laptops remain secure, patched, and compliantWhat we''re looking forStrong customer-service focus with the ability to manage expectationsReliable, proactive, and confident using your initiativeComfortable working both independently and as part of a teamAble to communicate clearly with colleagues of all technical levelsYou''ll receive a competitive package including 24 days'' holiday (rising with service), a company pension, private medical cover, casual dress, and access to an Employee Assistance Programme.