Web Support OfficerSalary: £33,699 up to £38,220 per annum pro rata (Pay award pending)Grade: 6Location: Hinckley, Leicestershire (Hybrid working available)Contract: 37 hours per week, Monday to Friday, Permanent contractAbout the roleDo you enjoy making online services work better for people?We''re looking for a web support officer to join our Communications Team, supporting the council''s website, online forms, CRM system and digital processes.You''ll work with colleagues across the council, including ICT, to help keep services accurate, accessible and easy to use. If that sounds like you, we''d like to hear from you.What you will be doing Working proactively with services across the council to design and develop online forms for our customers which comply with both data protection and web accessibility legislation.Support the web channel by ensuring content is accessible, current and clear.Take responsibility for our Customer Services - Customer Relationship Management (CRM) system for our Customer Services Team.Provide support for our intranetAbout you You''ll need some experience of websites, systems or digital services, along with good digital skills, an eye for detail and a practical approach to solving problems. You''ll also be keen to keep learning.Essential criteriaWe are particularly interested in candidates with experience in:Website administration or digital service delivery.Online form design and development.CRM systems or customer relationship management ..... full job details .....