Join the front line of IT support where your expertise keeps users productive and the business moving.Our Client has a requirement for a 2nd Line Service Desk Technician, who will be required to work on a contract basis in Warrington.Role Purpose:Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness.Job Role Responsibilities: General End-User IT SupportProvide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech BarsDiagnose and resolve hardware and software issues, including device swap-outsDeliver technical training and education to end-users during Tech Bar sessionsProvide VIP support to key stakeholders.Technical TroubleshootingEnd User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, vid