MMP Consultancy are working with a fantastic organisation to recruit an Account Manager based in North London.

Salary Equivalent: -70,000 Per Annum

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

• Guarantee satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual expectations are achieved.
• Ensure the availability of all critical systems to minimize the risk to the clients business
• Ensure all maintenance work is carried out in accordance with client and company policies and procedures and within health and safety legislative requirements.
• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractually agreed KPI''s / SLA''s are met.
• Produce monthly reports detailing contractual performance, identifying variations to budgets and measures to deploy to bridge any gap.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Make sure all equipment is maintained to the highest standard
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPI''s and SLA''s as necessary.
• Ensure necessary Health and Safety compliance is achieved across the contract in line with OGS & Client policy documents, and that all statutory and company reporting procedures are met.
• Ensure Subcontractors perform to the highest levels and that performance reviews are regularly undertaken including regular meetings with sub-contractor managers.
• Make sure training plans are developed and met for all the management and engineering teams.
• Ensuring extra works are identified, quoted and executed in a timely manner.
• Ensure company processes and systems are deployed and used correctly on site.
• Responsible for performance management, recruitment, development and appraisals, succession plans and team welfare.
• Provide leadership and guidance, advice, coaching and direct support to the site team to deliver the highest standard of service; including use of best practice, selection, training, assessment and recognition/reward.
• Ensure Optimum staffing levels for contract, balancing cost reduction with the delivery of service excellence.
• Provide structures support peaks and troughs in workload, and disaster recovery.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provide a learning environment, and appropriate training and development planning.
• Ensure basic training needs are delivered, employees are fully competent to undertake their roles and are able to reach their full future potential.
• Promote and support the core values.
• Develop a strong Succession Plan.
• Management the P&L to achieve plan targets.

Skills/Experience required:

• Ability to handle high volume of calls
  Strong personality and be committed to the role
• Work well within a team
• Technical strong minded individual
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.