Camden, London (Hybrid Working) Full Time Temporary Contract until May 2027 £16.58 per hour PAYE (£20.40 per hour Umbrella equivalent) We are currently recruiting for an experienced Service Charge Complaints Specialist to join a leading housing organisation on a long-term temporary contract through to May 2027. This is an excellent opportunity for a housing professional with specialist knowledge of service charges, leasehold matters and complaints handling to play a key role in delivering fair and effective complaint resolution while improving customer outcomes. Key Responsibilities Investigate and resolve complex service charge complaints. Act as the main point of contact for customers with service charge queries and disputes. Review service charge budgets, reconciliations and financial information to identify discrepancies. Interpret leases, tenancy agreements and relevant legislation to determine chargeability and compliance. Prepare responses for Housing Ombudsman enquiries and requests. Work closely with Finance, Housing Management, Asset Management and Legal teams to resolve issues and prevent recurrence. Maintain accurate records and complaint plans within internal systems. Support continuous improvement initiatives through root cause analysis and complaint trends monitoring. About You To be successful, you will have: Proven experience handling service charge complaints within a housing association. Strong knowledge of service charges, leasehold and shared ..... full job details .....