Part-Time Administrative Assistant (Service & Logistics)

Hours: 20 hours per week (Monday-Friday, 4 hours per day: 9:30am-1:30pm or 10:30am-2:30pm)

Office based 

Role Overview:
Provide administrative support to the Service and Logistics teams, working closely with the Senior Service Coordinator and Logistics Coordinator. The role focuses on ensuring efficient day-to-day operations, maintaining high-quality standards, and supporting continuous improvement within the Service Department.
Key Responsibilities:

• Provide administrative support to the Service Department to ensure efficient customer turnaround times for service and repair of equipment
• Communicate with customers via phone and email, providing updates on progress and expected completion dates
• Assist in preparing estimates for service and repair work
• Maintain accurate records in SAP, ensuring customer and company data is up to date
• Create and dispatch Service Notifications using SAP, including logging goods received and dispatched
• Run monthly reports to monitor contracts and warranty expiry dates
• Liaise with customers regarding renewals, send offers and terms & conditions, and raise invoices upon payment
• Support general departmental operations and undertake ad hoc duties as required
• Collaborate with internal departments to ensure effective communication and coordination

• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build relationships at all levels
• Highly organised with strong attention to detail
• Ability to prioritise tasks and meet tight deadlines in a structured, methodical way
• Proficient in Microsoft Office, particularly Excel and Teams