KT and Coe are delighted to be working with a business based in Norwich Main Purpose of the Role To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction. Key Responsibilities Sales and Order Administration Create and maintain customer records and sales files within required timeframes. Issue preparation or service requests to relevant internal teams. Process sales invoices and relevant paperwork. Process and track finance or payment settlements. Monitor internal systems for updates, bulletins, or changes relevant to sales operations. Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage. Assist with reviewing and checking orders for accuracy. Download and process order confirmations, invoices, and related documents daily. Notify relevant teams of incoming stock, deliveries, or product arrivals. Process damage reports or claims where required. Handle stock transfers or allocation requests. Manage preparation requests for display, demonstration, or promotional stock. Assist with credit control or customer account queries. Enter costs, commissions, and bonuses into internal systems and process accordingly. Review sales profitability and flag discrepancies to ma