Risk Event Resolution Manager, Stirling, HybridSummary of the roleA FCA regulated life andamp; pensions service provider are seeking a dedicated professional to join the company, as a Risk Event Resolution Manager. They are looking for someone who will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels. This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation. You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence.What you''ll be doingLeading the resolution of Notifiable Events, ensuring they are rectified and closed within agreed timelines, escalating risks and exceptions to senior management when required.Driving multi-stakeholder engagement across Clients, and third parties, chairing project meetings and ensuring effective communication and documentation.Producing reports, analysis, and recommendations to support root cause investigations, corrective actions, and customer redress approaches.Overseeing the maintenance of accurate, timely, and compliant Notifiable Event records and logs, supporting quality assurance sampling and regulatory requirements.Identifying and driving process improvements to enhance o