Your new company My client, a global manufacturing business, is seeking a professional Team Leader to join their business on a permanent basis.I am recruiting for an experienced Customer Service Team Leader to join a well-established global manufacturing business at its Ellesmere Port operation.This is an excellent opportunity for an experienced Customer Service Team Leader or Supervisor who enjoys leading people, improving processes and taking ownership of the customer experience.You will be responsible for leading the Customer Service function, managing the day-to-day performance of the team and ensuring customers receive accurate, responsive and consistently high-quality service.This is much more than a standard customer service position. You will work closely with Sales, Operations, Finance, Logistics and external service providers, acting as a key link between customers and the wider business.Your new role The position is offered full time and fully based on site with a rotating working-hours pattern:2 weeks: 9:00am to 5:00pm1 week: 7:00am to 3:00pm1 week: 10:30am to 5:00pmDuring the 10:30am to 5:00pm week, the successful candidate will also participate in an on-call arrangement covering 5:00pm to 9:00pm, including Saturday and Sunday cover until 9:00pm.To recognise this flexibility, the role attracts an additional bonus.Some of your duties will include but not limited to. Lead and manage the Customer Service Team, including supporting a team member based remotely. Take ..... full job details .....