Technology Support ManagerLocation: BrightonSalary: £39,000 - £50,440Our client are more than just an educational institution; they''re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the RoleA s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client''s University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them.As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery.What You ll Do:Lead, mentor, and develop the technology support team.Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs).Act as the escalation poi