Claims Handler (Specialist PI) Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards HeathHybrid working - typically 1 day per week in the office once probation is complet About the Role We''re looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team. This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England and Wales, as well as personal injury claims arising in jurisdictions outside England and Wales. You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross-border legal frameworks. You''ll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross-jurisdiction adaptability are essential. We''ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review. What You''ll Be Doing Manage personal injury claims under CPR within England and Wales, as well as claims governed by non-England and Wales jurisdictional rules.Handle complex and high-value cases, including those involving cross-border considerations.Assess liability and quantum, reviewing medical reports, expert evidence, an