Overview

As the Workplace Experience Lead, you will play a critical role in delivering exceptional workplace and hospitality services across our European operations, with a particular focus on our flagship London location. You will work as part of a high-performing team to ensure our workspaces are vibrant, welcoming, and seamlessly functional, creating outstanding experiences that enhance the wellbeing and productivity of staff and clients alike. This role requires on-site presence, typically 4-5 days per week in the office.Responsibilities

Oversee guest relations, food and beverage services, and workplace curation and activation activities.Lead and mentor a diverse outsourced team across multiple cities in the EMEA region, fostering a high-performing team culture.Collaborate with senior leaders and internal teams to ensure consistent service delivery.Manage strategic planning, operational execution, and vendor performance.What You Offer

Deep knowledge of hospitality operations, including food and beverage services, workplace amenities, and experience servicesExperience in a high-performance organisation delivering workplace experience servicesStrong interpersonal and team management skills, with a focus on engagement, development, and retention of talentProven ability to work efficiently in fast-paced environments, balancing multiple priorities and tasksStrong communication skills, including report writing and presentation developmentExpertise in third-party vendor oversight, including contract negotiation, SLAs, KPIs, and governance structuresStrong background in office and facilities services, with a focus on customer and employee experienceRelevant qualifications in facilities management or hospitality, with an undergraduate degree being desirableA minimum of 5 years'' experience in corporate real estate or hospitality; 10 years'' experience is advantageousWhat We Offer

Wellbeing leave and a minimum of 25 days of annual leave26 weeks'' paid parental leave for primary caregivers, plus 12 days of paid transition leave and 6 weeks'' paid leave for secondary caregiversPaid fertility leave, 2 days of paid volunteer leave and donation matchingSalary sacrificing options and support for physical, mental, and financial wellbeingEmployee Assistance Program with counselling and coaching servicesLearning and development opportunities, including reimbursement for professional membershipCompany-funded emergency and backup dependent care servicesRecognition and service awards; hybrid and flexible working arrangements (role dependent)Reimbursement for work-from-home equipmentAbout Corporate Operations Group

In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We are a global, collaborative team with deep expertise in technology, data, digital, market operations, corporate real estate, business resilience, procurement and global security.Our commitment to diversity, equity and inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of identity, including age, disability, neurodiversity, gender, sexual orientation, race, religion, or socio-economic background. We aim to provide reasonable adjustments during recruitment and employment as required.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Other

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