9-12 month fixed term contract / possibility of permanent
Favourable day shifts (38.5 hr week)
Cutting-edge production facility, strong training plan

About the Role

We are seeking a proactive and detail-oriented Sales Support Executive / Administrator to join a busy and dynamic commercial team. This is a key role at the heart of customer operations, ensuring that enquiries, quotations, and orders are handled accurately, efficiently, and with outstanding service.

If you enjoy working in a fast-paced environment, thrive on solving problems, and take pride in delivering exceptional customer support, this position offers a rewarding and varied career path.
The Opportunity Reporting to the Sales Co-ordinator, you will be responsible for supporting both customers and colleagues across the business. Your work will span the full customer journey — from first enquiry through to delivery and after-sales care.

This role isn’t just about processing orders. It’s about building relationships, resolving issues, and ensuring a seamless experience for every customer interaction. You’ll collaborate with colleagues across sales, purchasing, and engineering to make sure customer requirements are fully met.

Key Responsibilities Your daily work will involve:

- Responding to customer enquiries by phone and email, providing accurate prices, stock availability, and product information.
- Preparing and issuing quotations through the CRM system, ensuring accuracy and quick turnaround.
- Processing customer orders efficiently into the in-house system.
- Making outbound calls to resolve queries, clarify order details, or follow up quotations.
- Providing product assistance and liaising with sales engineers to ensure correct technical advice.
- Working with purchasing and other teams to guarantee smooth fulfilment of orders.
- Arranging product samples to support sales opportunities.
- Maintaining up-to-date and accurate customer records within the CRM system.
- Handling returns, including calculating handling charges, arranging logistics, and processing credits.
- Assisting in price updates and customer communications.
- Supporting specific projects or initiatives led by the Commercial Manager.
- Providing cover and assistance across other departments as required.

This is a wide-ranging role that will give you visibility across the business and the opportunity to make a measurable impact.
Why This Role£ This is more than just a job in customer service — it’s a chance to:

- Develop your skills in sales support, customer engagement, and CRM systems.
- Work collaboratively in a supportive team environment.
- See the impact of your work, contributing directly to customer satisfaction and company success.
- Build experience in a professional, global-facing organisation while working closely with colleagues across departments.
- Grow your career, with opportunities for training and development.

About You

We are looking for someone with a strong background in customer service, ideally with experience in a B2B or manufacturing setting. You’ll be highly organised, able to manage multiple priorities, and confident in dealing with customers at all levels.

Essential skills and experience of the Business Development Administrator:

- GCSE / A-Level education (grades A–C / 4–9).
- At least 3 years’ experience in a customer service role.
- Strong IT skills, including Microsoft Office (Excel to intermediate level).
- Familiarity with CRM systems (Dynamics preferred) and ideally SAP.
- Previous experience in a manufacturing or similar environment is an advantage.

Personal qualities we value:

- Clear and confident communication skill