Service Desk / Incident ManagerTarget Start Date: ASAPTarget End Date: 31/03/2026Rate: DAY 480 Inside per dayLocation of role: Corsham , Fully on site Clearance Required: SC OR DVWorking Pattern (Mon-Fri, Shifts, on-call): MON-FRIWe are seeking an experienced Service Desk Manager to lead a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers who will be supporting you to manage the capability at the top tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the Customer''s Incident Management StrategyMandatory skills: Resolution of technical issues related to computer applications, services and/or operating systems and devices. Act as an SME on not only the specific service desk products but also on their updates, upgrades as well as their limitations. Lead on customer service provision, satisfying customer needs whilst depending on their team to provide knowledgeable and applicable advice to customers in a professional manner. Monitor service desk operations in order to ensure Incidents are addressed in a timely manner, as well as serving as the service desk liaison to major