Overview

Claims Manager role for a leading technology client, responsible for the Claims Investigation and Validation process and for overseeing the outsourced customer contact centre provider and teams. The role provides oversight of the claims handling service to ensure good customer outcomes throughout the process.Responsibilities

Oversee the Claims Investigation and Validation process and the outsourced contact centre provider and teams.Monitor Outsource Service Providers’ performance against SLAs; identify and drive improvements.Act as a point of escalation to resolve emerging risks or issues.Provide direction to assist with complex claims.Maintain high visibility within a supportive, high-performing team and contribute to delivering excellent customer outcomes.Qualifications

Strong background in Retail insurance.Experience overseeing a contact centre team (outsourced or in-house).Compensation and Location

Salary: Up to £70,000 + bonus + benefits package.Location: London (good work-from-home options available).Additional notes

Please apply if you meet the above requirements.

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