Administrator 
Location: South West London
Contract Type: Permanent
Salary: £27,000
Office Based Role
 
Position Overview
 
As Administrator, you''ll be the backbone of the office operations, ensuring clients receive a positive experience throughout their mortgage journey. You''ll manage application processes from initial enquiry through to completion, liaising with key parties including lenders, solicitors, estate agents and surveyors. Your role is essential in maintaining accurate client records, meeting FCA compliance requirements and supporting the mortgage brokers to deliver the seamless, stress-free service our client is known for.
 
Responsibilities

• Meet and greet clients, answering enquiries and maintaining a professional office presence
• Package mortgage cases for lender submission, ensuring all documentation is complete and accurate
• Liaise with external parties including lenders, solicitors, estate agents and surveyors to progress client applications
• Manage client records through the back-office CRM system, keeping all information up to date and compliant
• Progress mortgage applications through to completion, coordinating between all relevant parties
• Maintain accurate diary management and schedule client appointments
• Support the Office Manager with general office administration and housekeeping tasks
• Assist with marketing initiatives within the business
• Adapt to in-house computer systems and software packages as required
• Ensure all work complies with FCA regulations and internal procedures

Requirements

• Excellent organisational skills with ability to manage multiple tasks and meet deadlines
• Strong written and verbal communication skills
• Fantastic customer service skills with a friendly, professional attitude
• Confident, resourceful and proactive approach to problem-solving
• Ability to work under pressure whilst maintaining attention to detail
• Experience with CRM systems and office administration software
• Willingness to learn in-house systems and processes
• Professional approach to client confidentiality and data handling

How to Apply
 
If you''re looking to advance your career in office administration and have the skills and experience to succeed in this role, please send your application to (url removed) Include your CV and a brief cover letter outlining your relevant experience in administration and customer service. Please specify your notice period and availability for interview.