Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills