Are you highly organised, thrive in a fast-paced environment, and enjoy keeping everything running smoothly behind the scenes? We're looking for a proactive Operations Scheduler to join a busy office, managing multiple diaries, coordinating appointments, and delivering excellent customer service throughout the process.

This is a varied role where no two days are the same. You'll be planning schedules, coordinating appointments, handling customer queries, and ensuring field-based teams have everything they need to deliver an exceptional service.

Diary management, logistics, scheduling or route planning backgrounds are ideal for this position which is part of a small and fast paced team.

As an Operations Scheduler your role will involve:

• Managing multiple appointment diaries and coordinating a high volume of bookings
• Planning efficient travel routes and schedules to maximise productivity
• Liaising with customers, internal teams, and third parties to arrange and confirm appointments
• Handling reschedules, cancellations, and last-minute changes
• Acting as a key point of contact for colleagues in the field and resolving any issues that arise
• Managing inbound calls and emails, providing a professional and helpful service
• Supporting general administration and assisting the wider team when required

Skills & experience required for the Operations Scheduler:

• Previous experience in scheduling, route planning, logistics coordination, customer service, or a similar administrative role
• Strong organisational skills with excellent attention to detail
• The ability to prioritise workloads and remain calm under pressure
• Confident communication skills, both over the phone and in writing
• Experience using planning software, CRM systems, or scheduling tools
• A collaborative team player who enjoys working in a busy environment and taking ownership of their workload

Salary, hours and company benefits for the Operations Scheduler:

• Starting salary of £30,000 with a salary review after probation
• Performance and team-based bonus scheme
• Monday to Friday 8:30am to 5pm, fully office based in Brighton
• 20 days holiday plus bank holidays
• Casual dress code
• Fantastic office environment
• Regular team socials and drinks, snacks and cakes in the office
• Access to onsite gym

If you're someone who enjoys juggling multiple priorities, solving problems, and keeping operations running efficiently, we'd love to hear from you.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.