Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm) An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business. The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances. Key Responsibilities Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through SMS, email, and webchat Offering practical, FCA-compliant solutions to customers in financial difficulty Making informed decisions that balance customer needs and business