Resident Liaison Officer Dartford £22.00 - £23.00 per hour Social Housing Planned Works: Kitchens and Bathrooms Are you a customer-focused professional with experience in planned maintenance We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford. This role is solely focused on our Kitchen and Bathroom refurbishment program, acting as the essential link between our residents and the site delivery team. As the works are being carried out inside residents'' homes, this role requires exceptional empathy, organisation, and a "resident-first" approach to ensure a smooth delivery. THE OFFER Pay Rate: Competitive Hourly Rate (approx. £22.50 - £23.00 per hour) Location: Dartford (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Focus: Kitchen and Bathroom Refurbishments Requirements: Full UK Driving Licence and access to a vehicle are mandatory. Contract: Long-term Contract / Permanent opportunities available. THE ROLE (Kitchen and Bathroom Specialist) You will be the face of the contract, managing the "end-to-end" resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities. Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensurin