Contact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect and Contact Centre DeliveryConfigure, maintain, and enhance Amazon Connect contact centre environments.Build and update call flows, routing profiles, queues, contact flows, and prompts.Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering and AutomationWork across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway) to support and extend contact centre functionality.Write, update, and maintain Lambda functions (ideally Python/Node.js) to support automation and integrations.Use IaC tools (CloudFormation/Terraform) to deploy and version infrastructure. Integration and CollaborationIntegrate Amazon Connect with CRM, ticketing, analytics, and LOB applications.Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support and Continuous ImprovementProvide mid-level support for incidents, escalations, and contact centre issues.Monitor KPIs and system performance to proactively recommend improvements. Required Skills and ExperienceProven experience working with Amazon Connect in an engineering or configuratio