QA Claims Technical Lead
Technical Claims Lead - PropertySouthampton / Hybrid / Remote (UK)An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation.This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters.The roleYou''ll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you''ll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision-making throughout the lifecycle of a claim.Key responsibilitiesAct as the technical referral point for coverage, policy interpretation, disputes and complex claim strategyProvide technical input on commercial and complex lossesReview and quality-check adjuster reports prior to client submissionSupport internal and external audits, QA activity and file reviewsMentor and develop adjusters through coaching and technical guidanceHandle escalations, complaints and service issuesManage complex property and commercial claims end-to-endSet and review reserves and support variance analysisProduce clear, robust technical reports for insurers, audits and litigationControl scopes, estimates and invoices to ensure cost accuracy and valueManage contrac
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