Job Title: Client Services Associate Duration: 12 months, potential to go permLocation: Manchester/Hybrid (four days per week in the office)Salary: 33500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.We are seeking a proactive and client-focused Client Services Specialist to join our client''s growing team. This is an excellent opportunity for someone with financial services experience who enjoys solving problems, supporting clients, and managing complex cases in a fast-paced, regulated environment.You will act as a key point of contact for clients, delivering high-quality service, resolving enquiries efficiently, and taking ownership of more complex issues and escalations through to resolution. This role requires strong communication skills, sound judgement, and the ability to build trust with both clients and internal stakeholders.Key Responsibilities:Manage client enquiries via phone, email, and written correspondenceInvestigate and resolve complex cases and escalations end-to-endProvide accurate, timely, and compliant responsesLiaise with internal teams to ensure swift resolution of issuesMaintain detailed and acc