Position: IT ManagerLocation: ReadingSalary: 50k - 65k Benefits22+ Days Holiday and rising (plus bank holidays)Flexible working (WFH incentives)10% Matched Pension ContributionCareer DevelopmentCycle SchemeCar Parking Primary Purpose Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smoothoperation of computer systems, software, and hardware. This role will be a full-time position based out of ourSilchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius ofSilchester) Key ResponsibilitiesBuild a TeamOffer technical support to customers via phone, email, or in personProvide routine onsite visits to customers, as well as also dealing with onsite escalationsEnd-to-end project delivery, providing solution implementation, project management and pre/post-projectsupportEnsure all projects are delivered and installed within the timescales set.Troubleshoot and resolve issues related to operating systems, software applications, and hardwarecomponents, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches,phones, firewalls and access points).Work across technologies in key areas, including Windows Server, Cloud (Azure and M365), Active Directory,Vir