Plug into Fujitsu-your next role is just a click away Why Choose Fujitsu? Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies. If you''re someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below! Why This Role? Hourly Rate- £ 13.45, PAYE, paid weekly Location: Wakefield WF1 2UF (on site full-time) Start date: ASAP Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu''s trusted recruitment partner. Where Shifts Work for You Monday- Friday, 9am-5pm / 8am- 4pm Why Your Skills Matter In this role we are looking for: Customer Service and Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone. Call Handling and Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases. Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting. Problem-Solving and Escalation- Able to follow structured troubleshooting steps and identify when to escalate more complex issues to technical teams. Attention to Detail and Willingness ..... full job details .....