Claims Handler (Specialist PI) Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards HeathHybrid working - typically 1 day per week in the office once probation is complete About the Role We''re looking for experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team. This role involves managing personal injury claims outside England and Wales, requiring a strong understanding of both Civil Procedure Rules (CPR) and jurisdiction-specific processes (non-England and Wales). You''ll handle complex cases that fall outside standard portals, applying technical knowledge of liability, causation, and quantum while navigating varied legal systems. Strong negotiation skills, cultural awareness, and the ability to manage cross-border claims are essential. We''ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review. What You''ll Be Doing Manage personal injury claims under CPR and relevant jurisdictional rules outside England and Wales.Handle complex and high-value claims, including those involving cross-border considerations.Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction-specific documentation.Negotiate settlements within agreed authority levels, balancing commercial and customer considerations.Maintain accurate records, reserves, and t