2nd Line Support EngineerAshford£28k - £32kManaged Service Provider (MSP)Full Driving License Required Kent-based Client site and office travel requiredAre you currently working in an MSP or service desk environment and ready to take more ownership of technical issues?Do you enjoy troubleshooting across Microsoft 365, servers, networks, and security rather than just closing tickets?Are you looking for a role where your technical knowledge is valued, your customer skills matter, and you can continue to develop?If so, this could be a strong next step.The RoleWe are recruiting for a growing Managed Service Provider who are looking to add a capable and customer-focused 2nd Line Support Engineer to their technical team.This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on-site client visits.You will be trusted to diagnose issues thoroughly, communicate clearly with clients, and see problems through to resolution rather than passing them on.What You Will Be DoingSupporting clients in a busy MSP / service desk environmentTroubleshooting networking fundamentals including VLANs, switching, routing, and wirelessFirewall administration and policy managementWindows Server administration and infrastructure supportActive Directory and Entra ID managementMicrosoft 365 administration acro