Senior Housing Options Officer

North Northamptonshire Council

Location: NN15 7QX
Pay Rate: £41.25 per hour Umbrella
Contract: Minimum 6 months, with a view to extension
Working Pattern: 4 days onsite, 1 day working from home
Working Hours: Full-time
Service Area: Housing Advice & Options / Single Homelessness Service
Grade: Band 6
DBS: Satisfactory DBS clearance required

Job Purpose

• North Northamptonshire Council is seeking an experienced Senior Housing Options Officer to support the management and delivery of its Housing Advice & Options and Single Homelessness Services.
• You will supervise a team of Housing Options Advisors, oversee complex homelessness cases and ensure the delivery of high-quality, customer-focused and legally compliant housing advice and homelessness prevention services.
• Working alongside other Senior Housing Options Officers and Team Leaders, you will support operational performance, improve service delivery and develop effective solutions to prevent and reduce homelessness, including reducing reliance on temporary accommodation.

Key Responsibilities

• Supervise, manage and support a team of approximately 6–8 Housing Options Advisors.
• Oversee daily triage and casework operations, ensuring effective and timely service delivery.
• Provide guidance and support on complex homelessness cases and challenging decisions.
• Manage a small personal caseload of complex cases requiring multi-agency intervention or safeguarding.
• Allocate cases, monitor workloads and ensure appropriate case progression.
• Support staff training, mentoring, supervision and professional development.
• Ensure homelessness assessments, prevention and relief duties comply with legislation and statutory guidance.

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.