ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We''re currently looking for a Learning and Operations Lead on a full time, fixed-term basis until March 2026. This position is within the Innovation in Learning and Assessment programme at ACCA. We are flexible on the location of this role and would welcome applications from any global location.The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation.The JobReporting to the Head of Learning, on a day to day basis you''ll be involved in the following:Operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellenceLeading the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standardsManage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning contentEvaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experienceSupport current and future learning support initiative design to maintain student engagement, interest, completion and exam success performanc