IT Technician Corby - £25k - £30k + benefits Our client is a well-established MSP based in Corby working with schools and academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. You will need access to your own vehicle for this position. Main Duties and Responsibilities include: Provide on-site support in a designated School and occasionally conduct organised visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual s issue in the wider context of IT Service Delivery. Comply with the Change Management and Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place. To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incid