Customer and Insight Analyst 3 Month FTC (Scope to extendCastle Donington or Warwick or Bristol or London (1-2 days per month) Join Our Client as a Customer and Insight Analyst!Are you passionate about understanding customer needs and using data to drive excellence? Our client, a leader in the industry, is seeking a proactive Customer and Insight Analyst to join their dynamic Customer Strategy and Insight Team. This is your chance to play a vital role in shaping customer experiences and influencing strategies for the future! What''s the Purpose?In this exciting position, you will support the development of innovative initiatives aimed at enhancing the customer journey. You''ll be instrumental in anticipating customer needs and ensuring that our client remains at the forefront of customer excellence. If you''re eager to make a real impact, we want to hear from you! Key Accountabilities:Collaborate with the Customer Strategy and Insight Team Manager to develop short and long-term initiatives aligned with the customer strategy.Create a model for sharing knowledge across various teams impacting customer interactions. - Conduct stakeholder sentiment analysis to enhance the customer journey.Analyze data, including operational and employee feedback, to understand satisfaction drivers and root causes of dissatisfaction.Establish and interpret customer feedback, providing insights to operational teams and feeding into the customer strategy.Manage trend and root cause analysis for cust