Infrastructure / Solutions Engineer (3rd Line) London Hybrid £40-45k We''re a fast-growing Managed IT Services Provider for the creative industry, supporting 5,000+ users across 100+ businesses - and we''re looking for a hands-on Infrastructure / Solutions Engineer to join our team. You''ll be delivering 3rd-line support, owning infrastructure, and working on real client projects (not just ticket queues). What you''ll be doing Acting as an escalation point for complex technical issues Managing and improving Windows Server and Hyper-V environments Supporting Veeam backup and disaster recovery Delivering projects: upgrades, migrations, virtualisation Implementing Microsoft 365, Intune, Teams, Mimecast Working directly with clients - remotely and on-site What we''re looking for 3+ years'' experience in IT infrastructure / support (MSP experience ideal) Strong Windows Server, AD, DNS, DHCP, GPO skills Solid networking fundamentals Confident, customer-focused, and technically sharp Why join us Fantastic London offices + hybrid working Real career progression and funded development Supportive, high-quality engineering culture Great perks, socials, and recognition Sound like you? Apply or message us to find out more. By applying for this role, you consent to us processing your personal data for recruitment purposes, in line with our Privacy Policy. Your data will only be shared with the hiring client where relevant and will not be passed to third parties wi