Service Centre Advisor £30,922 per annum plus eligibility to earn up to 5% performance related bonus (office-based) Full-time, fixed-term contract until March 2026 Based in London N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Are you a "can do" person looking for an interesting opportunity to work within Newlon''s busy Customer Service Team? We have an exciting opportunity for a Service Centre Advisor. You will work in our Service Centre delivering great customer service to our residents, internal and external customers. This role will allow you to develop a wide range of skills and knowledge in different areas. Following our Newlon GOLD principles and values of service excellence, customer focus and efficiency, you will do your best to ensure that all issues and enquiries are dealt with quickly, effectively and the best solutions are offered to all customers. With proven experience in a customer-focused environment, ideally gained in a fast-paced Housing Contact/Service/Call Centre, and first-class communication skills, you will have a strong team ethic and be able to listen carefully to, and fully understand, customer requests. You will be the first point of contact for our customers, so a polite, friendly and professional manner is essential. You will be methodical and able to work under pressure, with strong IT skills and the ability to use databases and manipulat