Business Improvement PartnerYour new companyHays are delighted to be retained on an exclusive basis for newly created vacancies, following a strategic review, with Argyll Community Housing Association.With a Head Office based in the heart of Helensburgh, this values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation and Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual activity.Due to the geographical coverage, this organisation can consider applicants from locations near their offices in Lochgilphead, Dunoon, Rothsay. Oban, Campbeltown and Islay.Your new roleThe purpose of the Business Improvement Partner role is to work across ACHA Group services, identifying opportunities to improve customer and business outcomes and drive transformational change by reviewing business activities and processes.Watch a video with a hiring managerThe duties and responsibilities will include but not limited to:To enable the transformation of services across the ACHA Group, reducing transactional work through process review, channel shift and digital automation.To prioritise and drive business improvement activity across the ACHA Group via process mapping and business insight development.Using systems thinking techniques, to lead process mapping, review and redesign projects