Customer Service Advisor Location: Hybrid Working, temporary contractHours: 37 hours per weekWorking Pattern: Monday to Friday, 9:00am - 5:00pmOffice Attendance: 3 days in the office and 2 days working from home. Tuesdays are a mandatory office-based team day. A Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their busy inbound contact centre team.This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and supporting local residents with access to a wide range of council services. Key Responsibilities: Handling inbound calls from residents in a professional and empathetic manner Supporting customers to access services and information online, promoting a digital-first approach Understanding customer needs and signposting to the most appropriate internal or external support services Providing information on a broad range of local authority services Escalating service requests and unresolved queries to relevant departments Delivering a positive customer experience while working in a fast-paced environment The Ideal Candidate Will Have: Previous experience working within a customer service or call centre environment Strong communication and listening skills The ability to manage challenging conversations professionally and calmly Good IT skills and confidence using multiple systems Excellent problem-solving and organisational abilities A positive and adaptable approach to wo