Our client is a leading organisation dedicated to delivering exceptional products and services. With a commitment to quality and customer satisfaction, they are on the lookout for an enthusiastic Head of Customer Quality to join their dynamic team. If you''re passionate about driving improvements and enhancing customer experiences, this is the role for you! Benefits and Perks:Competitive salarySupportive work environmentOpportunities for professional growthFlexible work approachRegular team-building activities Responsibilities:Manage customer complaints effectively and promptly.Utilise a data-driven approach to resolve customer concerns.Conduct root cause analysis for all complaints and provide feedback to relevant departments.Lead cross-functional reviews to identify and address issues.Use in-house systems to support investigations and collate data for monthly KPIs.Maintain clear and timely communication with customers, providing regular updates throughout the complaint resolution process. Essential (Knowledge, skills, qualifications, experience):Good standard of education, including Maths and English.Excellent Excel skills to support data analysis.Strong problem-solving abilities.Effective time management skills and a process-driven mindset. Desirable (Knowledge, skills, qualifications, experience):Experience in a quality management role within the manufacturing sector.Familiarity with customer service processes and complaint handling.Knowledge of root cause analysis techn