Technical Team Leader 2nd and 3rd Line IT Service Desk Team Leader Location: Reading - Hybrid 3 days in office per week. (Month 1 full time in office) Salary: £45,000 - £55,000 Role and responsibilities Lead L2 analysts and L3 systems administrators in managed services, combining 65% hands-on technical work with 35% management. Own senior escalations, major incidents, root cause investigations and infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve resolution and participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience MSP team leadership and people management. Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online. Server infrastructure, cloud and networking. Cisco, Meraki, FortiGate and Palo Alto. ITSM and IT Glue administration, security collaboration and service improvement. Essential certifications ITIL 4; Windows Server Hybrid Administrator AZ-800/AZ-801, Microsoft 365 Administrator MS-102 and CCNA, with equivalent experience accepted for those three; PCNSA; CompTIA Security+. Benefits 25 days holiday plus bank holidays, holiday trading, pension, life assurance, employee assistance, mentoring, eye care, flu vaccination. ..... full job details .....