Incident Communications and Coordination EngineerLocation: On-site in ReadingEmployment Type: Permanent (via Experis Employed Consultant Model)Salary: 28,000 per annum. + BenefitsShift: Sunday to Thursday shift (7:30am to 4pm). Join a Global Leader in Technology Support and InnovationExperis is seeking an Incident Communications and Coordination Engineer to join our Employed Consultant team, working on-site with a leading multinational technology company in Reading. This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people.As part of the ManpowerGroup, Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients worldwide. We''re passionate about career development, training, and creating meaningful opportunities for our people.About the RoleYou''ll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync. This role is critical in ensuring timely, clear, and effective communication during high-severity incidents.Key ResponsibilitiesTroubleshoot escalated issues across Exchange, SharePoint, Lync, and other servicesLead incident calls during service outagesDevelop and execute communication plans during system maintenanceDeliver communications within strict SLAsCoordinate with remote support teams and internal IT groupsExecute dis