Are you looking for a role where you can make a real difference while building a rewarding career in customer management? Our client supports customers through challenging financial situations helping them find realistic, manageable solutions while delivering a first-class service to our clients. You ll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account management all within a structured and highly regulated environment. Hybrid working that rewards you: You ll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performance giving you flexibility while recognising your achievements. Shift pattern Mon to Fri 8am to 4pm About the Role As a Customer Account Manager, you ll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, you ll help customers find fair and sustainable ways to resolve their accounts. This is more than just a call-handling role you ll be building trust, showing empathy, and making a genuine impact on people s situations while achieving positive outcomes for both the customer and the business. What You ll Be Doing Speaking with customers via phone and written communication to resolve outstanding balances Agreeing affordable repayment plans tailored to individual circumstances Setting up payment solutions such as Direct Debits or prepayment ..... full job details .....