Housing Customer Service Advisor - Housing Repairs & Enquiries

Location: Bury Centre (on-site for training and potential home working)
Hours: 37 hours per week
Salary: -14.83 per hour plus holiday pay
Duration: up to 6 months

About the Role
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.
In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.
This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.

Key Responsibilities
*Handle inbound calls relating to housing repairs and general housing enquiries
*Accurately log repair requests and ensure timely escalation where required
*Provide clear, helpful advice and information to residents
*Deliver excellent customer service, resolving queries efficiently
*Work collaboratively with colleagues and service teams to meet customer needs
About You
*Proven experience working within a housing environment with QL (essential)
*Experience in a contact centre or customer service role
*Strong communication and customer service skills
*Ability to manage a high volume of calls in a busy setting
*Confident using systems to record information accurately
*A proactive attitude and the ability to start contributing quickly

What you need to do now
If you''re interested in this role, please forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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