Customer Service Advisor Monday Friday - 8am 5pm £26,437 Wigan PermanentThe RoleYou will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company. Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possibleBe a source of support for all customers and strive to deliver solutions to customer issuesAnswer calls and emails promptly and in a professional and courteous manner at all times.Follow the department escalation process for the escalation of calls and emails.Work to Key Performance Indicators set to ensure personal, team and department targets are metComplete paperwork relating to all communications promptly and accurately The Candidate Minimum 1 years experience in telephony or customer service experienceOutstanding telephone manner.Well-developed written communication skillsExcellent interpersonal skillsAbility to remain calm under pressureAbility to work as part of a team and on own initiative.Attention to detail and accuracy.Excellent administration skillsKnowledge of word and excel, email and general computer systems PROMAN acts as an employment agency for permanent staff and an employment business for temporary worker