Overview

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Security Officer

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Park Lane Club London .Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we''re dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London''s newest luxury casino Metropolitan Mayfair. We are a ''Why Not?'' brand that challenges the status quo and focuses on looking good, feeling great, keeping our finger on the pulse, doing things with a twist, and being safe hands for our customers and people.Benefits50% off food and beverages in all of our UK venuesExtensive Rewards platform: discounts on travel, retail, hospitality, health and much moreCompany Sick PayCompany PensionLife AssuranceRefer a friend incentivesFinancial advice servicesEmployee health and wellbeing servicesVirtual GP ServicesSeason Ticket LoansEmployee assistance programme: A confidential helpline providing 24/7 advice and counsellingCycle to work schemeThe Role

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.Main Duties

Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well-being.Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.Staff Searches: Assist management with staff searches when required.Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team''s efforts.Health and Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.Additional Responsibilities: Perform other duties as assigned by management.Qualifications And Skills

Proven experience with a minimum of 1 year in a customer facing roleExcellent communication and customer service skills, with the ability to interact effectively with diverse individualsSound judgment and decision-making abilities, with a keen attention to detailValid SIA Door Supervisor Level 2Valid First Aid at Work CertificateFlexibility to work various shifts, including nights, weekends, and holidaysPlease Note : You must be aged 18 or above and have the right to work in the UK.Security Officer£33,546 per yearPermanent - Full-timeVenue: EmpireSite Address: 5-6 Leicester Square, London, WC2H 7NAClosing date: 30/09/2025Seniority level

Entry levelEmployment type

Full-timeJob function

Other, Information Technology, and ManagementIndustries

Gambling Facilities and Casinos

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